Cancellations & refunds

1. Bookings through Airbnb or Booking.com

If you booked through Airbnb or Booking.com, the cancellation policy shown on the listing when you booked applies. Please cancel, and ask for any refund, through that platform; it handles the payment.

2. Direct bookings

Your written booking confirmation states the cancellation terms for your stay before you pay. Unless your confirmation says otherwise:

• Cancel [30] days or more before check-in: a full refund of what you paid us.
• Cancel [14 to 29] days before check-in: a refund of [50%].
• Cancel less than [14] days before check-in, or do not arrive: no refund.

To cancel, message us on WhatsApp or email us; the date we receive your message is the cancellation date.

3. How refunds are paid

Refunds go back to the payment method you used, within [14] days of the cancellation. [Bank or card fees charged for the refund are deducted / are covered by us.]

4. Leaving early

If you leave before the end of your stay, the nights you do not use are not refunded unless your confirmation says otherwise.

5. If we have to cancel

If we have to cancel your stay, for example because the villa cannot be used, we will offer you other dates or a full refund of everything you paid us, whichever you prefer.

6. Events outside anyone’s control

If a natural disaster, government restriction or similar event makes your stay impossible, we will offer you new dates or a refund, in line with the law that applies.

7. Problems during your stay

If something is not right, please tell us straight away so we can fix it while you are here.

8. Security deposit

[If you take a security deposit: how much, and that it is returned within X days of check-out, less the documented cost of any damage. If you do not take one, delete this section.]

9. Your rights

This policy does not affect your rights under Indonesian consumer law or any mandatory consumer law of the country where you live.